How do I book a class or private session?

1. Download our app or go to our website and create an account with our scheduling system.

2. Select the session you would like to attend; private or a group class.

3. Purchase one drop-in rate session or membership/package. Sessions are discounted with memberships and packages.

4. Select the private or group class time slot that best suits your schedule and select a payment option on the final booking screen.

In App Booking - Classes: Select “Book Now” tab > select “Classes” > navigate to the class you would like to attend, select “Book” (process complete for monthly members) > select “Next” > select a purchase option* (reformer/tower group drop in session, mat group drop in session, monthly membership or Trio package**), then select “Next” > select payment method (credit card, account balance, or gift card) > select “Complete booking”

In App Booking - Private Sessions: Select “Book Now” tab > select “Private/Semi-Private Sessions” > second time, select “Private/Semi-Private Sessions,” then select “Next” > select a service (solo, duet, or trio), then select “Next” > select an instructor or note no preference, then select “Next” > navigate to the day/time you would like to attend (available days are in blue text, available times will not have the word “waitlist” directly next to the time), select the day/time and click “Next,” > select a purchase option* (solo/duet/trio drop in session or Trio package**), then select “Next” > select “Checkout” > select payment method (credit card, account balance, or gift card) > select “Complete booking”

Website Booking - Classes: Navigate to Group Pilates Sessions > select “Classes” tab > navigate to the day/time you would like to attend, select “Book now” > select a purchase option* (reformer/tower group drop in session, mat group drop in session, monthly membership or Trio package**), then select “Continue to checkout” > select payment method (credit card, account balance, or gift card) > select “Complete booking”

Website Booking - Private Sessions: Navigate to Private Pilates Sessions > select “Private/Semi-Private Sessions” tab, then select a service (solo, duet, trio) by clicking “Add”, then click “Select staff” > select an instructor or note no preference > navigate to and select the day/time you would like to attend (available days are white bubbles, available times will be in blue text) > select a purchase option* (solo/duet/trio drop in session or Trio package**), then select “Continue to checkout,” > select payment method (credit card, account balance, or gift card) > select “Complete booking”

*Discounts for those with active Trio packages will not be calculated at this screen, you have to move along in the scheduling process for the discount to be applied correctly.

**Clients are systematically unable to purchase Trio account credit packages at this point in the booking process in the app. If you are interested in obtaining discounts through a Trio package, you will need to purchase an account credit package in the app before proceeding through the booking step here.

I am new to Reformer/Tower Pilates, what should I book for my first visit?

At Trio, it is highly recommended that clients who are new to reformer Pilates start with at least one private session. While it is not required to start with a private session, we recommend Essence (Reformer) or Rejuvenate (Reformer) group classes as your first visit.

Beginning with a private is beneficial because we can get a deep introduction to Pilates, talk through the exercises in detail and the choices we can make to move most efficiently in our own bodies with our goals in mind. You can either choose a solo private session or bring a friend or two for a duet or trio private session! In general, periodic private sessions can be helpful throughout your entire Pilates journey at any level of athletic ability.

How does the waitlist work?

If the class or session time slot is full, you can choose to be added to our waitlist. To join the waitlist, you’ll need to have a session available to reserve your spot.

As space becomes available, you will automatically be added to the class/session from the waitlist on a first come, first serve basis. If you are added to the session, you will be notified based on the notification settings configured in your app (email, app or text).

If you no longer wish to take the class and haven’t been added to the class, you may cancel without penalty online, in the app or by text/calling the studio.

If you no longer wish to take the class and have been added from the waitlist less than 12 hours prior to the class start time, please cancel the session, or notify us as soon as possible.

In the 1 hour before the start of class, you will only be added if we are able to reach you through text.

If space does not become available for the class/session time slot you were waitlisted for, you will have your session returned to your account for use.

Will I get into the class if I join the waitlist?

It depends on the class and who is registered. At Trio, there does seem to be a high chance of getting into the classes you are waitlisted for. It seems to help if you register more than 3 days in advance, but again there are not really any set rules. We always suggest joining the waitlist because you can always remove yourself with no penalty if a space never opens up.

Why didn’t I receive a refund or see my account balance update after canceling a session timely?

When you cancel a session that was booked using your account credit package, the credit from that session is returned to your account for future use, rather than being refunded back to your balance. The credit will automatically apply to your next booking, so your account balance won’t increase immediately after cancellation, even if done in advance. However, your credit is still available and can be restored manually if needed. The same logic applies to single credit card transactions—the class is returned to your account for future bookings instead of being refunded.

Why am I unable to book a class?

Some classes have prerequisites. If you are new(er) to our studio, you will need to complete the prerequisites before you can systematically register for this class on your own. You can also reach out to info@trio-studios.com or text/call 508-443-4840 for us to circumvent these prerequisites and register you on your behalf.

Please note, our team will only circumvent these prerequisites in instances where the clients have taken at least one private/semi-private, essence (reformer) or rejuvenate (reformer) group class at Trio.

Why is my discount not applying when booking?

The discounted price of your session is displayed in one of the last screens within booking. Refer to the question “How do I book a class or private session?” for more information.

What payment types do you take?

Cash, personal checks, Venmo, and credit cards are accepted for services and products, with the exception of monthly memberships. Monthly memberships are required to be paid with a valid, active credit card or Trio account credit (prepaid) balance.

Do you take Apple pay?

Unfortunately, no. Our scheduling system does not offer it. We accept venmo and PayPal transactions.

Can I bring a friend to my session?

Yes!! If you are interested in bringing a friend to a session with you, please reach out to us through email info@trio-studios.com or text/call 508-443-4840. Let us help register your friend by letting us know their first and last name, phone number and email address.

How old do I have to be to attend a session?

The minimum age to attend private or group sessions is 16 years old. Parental/legal guardians will need to assist with booking and agree to the waiver and policies forms.