Studio Policies

All sessions must be booked in advance through our app or online.
- booking opens up to 2 months ahead
- closes 1 hour before class
- payment is required to reserve your spot
We have a 12-hour cancellation policy.
- cancel 12+ hours before → no penalty
- cancel within 12 hours → class is lost
- no-show → class lost + $20 fee
♡ This keeps classes fair and available for everyone.
Memberships are designed for consistency.
- sessions reset every 30 days (no rollovers)
- 1-month deposit required to start
- cancel with 30 days’ notice
- non-refundable + non-transferable
Late cancel (memberships)
- 4/month → lose class
- 8+/month → lose class + $10 fee
- new clients → arrive 15 minutes early
- returning clients → arrive 5 minutes early
If you arrive late, your spot may be given to someone on the waitlist.
- you can be added up to 1 hour before class
- you’ll be notified automatically
- if you join, plan to attend
- no shoes or claw clips in the studio
- phones silenced + put away
- stay for the full class when possible
- be respectful of others + the space
- comfortable clothing
- socks, grip socks, or barefoot
We provide all equipment, mats, and props.
- all sales are final
- no refunds on classes, memberships, or packages
- schedule updates are posted in the app first
- if Trio cancels → class is returned to your account
- if class runs → normal policies apply

QUESTIONS?

Pilates Studio Policies — Bridgewater, MA ⚲